A cot or rollaway bed will usually incur an extra charge. Customer service representatives are available from 7 AM to 11 PM EST, seven days a week. Clothing of this nature will be confiscated and legal proceedings may arise. If the price is higher, we will contact you for instructions or reject your booking (at our sole discretion) and notify you of this so that you can decide what you would like to do. Guests can call this number to speak to a customer service representative about reservations, special offers, and general questions about rooms, food, tipping, and more. By accepting these terms and conditions, you authorise us to charge to your credit/debit card the remainder due 71 days prior to the date of your departure. The resulting paper trail may come in handy if you need to sue the resort to get your refund. 1. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. Such circumstances may include you or any member of your party suffering illness, injury or death through misadventure or as a result of any activity which does not form part of the contracted package arrangements. However, we will not pay you compensation where the cause of the cancellation is: If a refund is payable to you, it shall be credited to you using the same method that you used to make the original payment to us. This means that all bookings must have the following Secure Flight Passenger data (SFPD) collected and shown in the passengers booking Passenger full name, date of birth, gender, itinerary. We shall not be liable to pay compensation to you in connection with your holiday booking in the circumstances described in the remainder of this paragraph 11.2. They're valid for 12 months from your original date of arrival. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. We cannot accept liability for any delay which is due to any of the reasons set out in section 15 of the Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). Sandals Resorts is a chain of all-inclusive resorts for couples with locations throughout the Caribbean. Rewarding your loyalty is what being a Sandals Select Member is all about. You can sue Sandals Resort in small claims court to recover your refund. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the holiday and provide you with a refund. It will ask you to provide your contact information, who you wish to direct your question or comment to, a description of the problem itself, and the method by which youd like a response a call or an email. You must tell us immediately of any failure to perform or improper performance of your holiday (Failure). Payment and cancellation policy may vary during certain travel periods (refer to "Clause 8 - Loyalty & Travel - Special Deposit and Payment Terms"). Was there a communication problem between Schroeder and Unique Travel Corp., the company representing Sandals? compensate or reimburse on a 1 for 1 basis) Sandals against any claim (including legal costs) made against Sandals by or on behalf of the owners of such accommodation or the operator of such flights or transportation. To inquire about an existing reservation, press 3. While a travel certificate ensures that you don't lose your money, it only helps postpone your trip. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities, and we shall seek to recover any payments made to you in connection with the associated claim. If you suffer injury, illness or death directly as a result of the services provided as part of your holiday we may pay you compensation in accordance with section 11.2. Bookings are 100% non-refundable after the full payment due date as follows:bo, full payment is due, and non-refundable, by, 18th February 2023 and 24th February 2023, 18th November 2023 and 24th November 2023, 21st December 2023 and 31st December 2023, 700 (800) non-refundable as of 1st May 2023, 17th February 2024 and 23th February 2024, 23rd November 2024 and 29th November 2024, 21st December 2024 and 31st December 2024, 700 (800) non-refundable as of 1st May 2024, 15th February 2025 and 21st February 2025, 22nd November 2025 and 28th November 2025, 21st December 2025 and 31st December 2025, 700 (800) non-refundable as of 1st May 2025. How Does a Free Week at Sandals or Beaches sound? NB. Booking Sandals through The Vacationeer travel agency ensures youll get expert advice and top-notch service. Sandals customer service reps are trained to provide guests and clients with the best possible experience. You are advised to check this information before you decide on where to holiday and before you go by accessing the latest Travel Advice on https://www.gov.uk/foreign-travel-advice. Passengers who are travelling with a Non-UK or Non-EU carrier departing from a Non-UK or Non-EU airport are not covered by the EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. The best way to contact customer service at Sandals Resorts from the U.K. and Europe is by phone. It's amazing how many times I've heard that you're likely to have more success if you call back and get another agent. UNDERSIGNED GUEST(S) UNDERSTANDS AND ACKNOWLEDGES THAT THIS WAIVER INCLUDES CLAIMS BASED ON NEGLIGENCE AND/OR THE ACTION(S) OR INACTION(S) OF THE RELEASEES. 2 BEHAVIOUR: The captain of any aircraft has absolute authority over the aircraft and passengers whilst boarding or in flight. Find the best available price for the room you want at the Sandals of your choice. The resort only allows you to cancel your booking through the phone. Please note that infant car seats and/or childrens car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children/infants unless they are over the age of 12 or over the height of 135 cm. In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers who are subject to an operating ban within the EU. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. Some parts of the world are occasionally affected by hurricanes, tropical cyclones and unusual levels of rainfall particularly during June November. If we cancel your holiday for any reason, except where this is because of your fault (e.g. Please ask us to confirm what protection may apply to your booking. If a significant proportion of the travel services included in your holiday cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the holiday. You and the other person accept that you will both be liable, jointly and individually, for full payment of any balance due to be paid and any fees, charges or other costs arising from the transfer. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. (a) accept and pay for the price increase; (b) reject the price increase and terminate your holiday with a full refund; or. We provide this information on your accommodation voucher so do ensure you keep this to hand. All bookings for Kurason island Poolside Butler Bungalow with Patio Tranquility Soaking Tub at Sandals Royal Curacao will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. There are several reasons to use a travel agent for Sandals vacations. We/airlines reserve the right to substitute alternative aircraft and/or airlines at any time. 9.4 All requested changes to reservations are subject to Unique Travel's sole discretion. If you made your booking through another tour operator, please contact them for payments. You must also consult a local doctor and make arrangements to visit your GP when you return to the UK. Documents will not be issued until full payment has been received. Earn points, be recognized, get a free week and repeat! Call their customer service line to cancel your reservation. THE GUEST(S) FURTHER ACKNOWLEDGE(S) AND AGREE(S) THAT THESE TERMS ARE EXPRESSLY INTENDED TO BENEFIT AND BE ENFORCEABLE BY NOT ONLY UNIQUE TRAVEL AND ITS AFFILIATES, BUT ALSO SANDALS RESORTS INTERNATIONAL, LTD., ITS PARENT AND/OR ANY OF THEIR AFFILIATED ENTITIES, RESORT OPERATOR, RESORT MANAGEMENT AND OTHER INDEPENDENT CONTRACTORS ENGAGED BY THEM, AND THEIR RESPECTIVE AFFILIATED ENTITIES (INDIVIDUALLY AND COLLECTIVELY, THE "HOTEL RELATED ENTITIES"). Thanks. Prices, special offers and the hotel and general information are accurate at that time however they may have changed since the date of publication. Good luck!!!! All airfare must be sold in conjunction with a Hotel stay. When it comes to dining and dietary concerns, youll want to be sure that youre concerns are taken seriously. Depending on your vacation goals, they can also help you decide which resort brand is a better fit Sandals vs. (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. Many airlines offer online check-in via their website. Cancel your booking by calling their customer service number. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time. 4.4 No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. Please note that forms must be completed and returned to us within 28 days of booking or 21 days before departure, whichever is soonest. We shall have the full benefit of any limitation of compensation which is contained in these conventions and any other international conventions which govern the travel arrangements which make up the holiday booking. Box 1636, Pink Gin Beach. Which Disney World Park has the Most Rides? Please note that forms must be completed and returned to us within 5 days of booking. KARL LOGO PUNTO LEGGINGS . All airfare must be sold in conjunction with a Resort stay. We also offer tips on getting the best customer service experience. Report inappropriate content JamesinSD San Diego. Additionally, we cannot accept liability for any business losses including self-employed loss of earnings. Please note that whilst we try hard to meet the needs of every individual, Beaches Negril, Sandals Regency La Toc, Sandals Grenada and Sandals Ochi are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance. 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