VERY RUDE and PUSHY ! The tub looks cheaply made. He furnished his own home with pieces from the RH outlet, and you can tell he's genuine and speaks from experience. Their sofas start at $2,300 and can go up to $15,000+. Damaged furniture, being sold out of this "outlet" at 30% off. Me: Which two? Original Price $24.98 We will definitely be back and will ask to work with him. Universal Furniture Reprise King Sleigh Bed, Restoration Hardware 19th C. Quatrefoil Twin Bed With Footboard, Restoration Hardware Cloud Slipcovered Platform Queen Bed, Restoration Hardware Tribeca Tufted Twin Daybed, Restoration Hardware Italia Panel Platform California King Bed. Lounge chairs are embarrassing every single one of them. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. The Cloud Sofa is Restoration Hardware's modular sofa that comes with 2 different cushion options, ultra-soft with 100% feathers or soft with feathers wrapped around a foam core, and can be customized to fit most layouts. We agreed. We also created 2.6 million jobs in the U.S.enough to employ the entire city of Houston, TX! I couldn't get any phone calls returned. For a company that is trying to differentiate itself in the retail furniture space with executives visualizing and creating beautiful spacious galleries with complete room examples and employees who are "designers" and can translate customer spaces using RH furniture, it would seem to me that at least the Walnut Creek store has a ways to go. Anybody would interpret that as this as a paid return slip! Delivery was also amazing and efficient. As furniture stores go, it is unique. Please note that I had 2 different fabrics on the dining chairs and lounge furniture cushions. If you like beige, off-white, gunmetal gray, vanilla, eggshell, ivory, etc., you'll feel at home. So both the first "first quality" replacement that was to come on Friday was damaged, and then the replacement to replace that one was damaged. Beware do not ever shop at RH. I also had to wait like 45 minutes for my appointment. Final sale!! Fill out the requested information. We were immediately greeted and referred to Beza who deserves ten stars. I mean WTF is this place? Even if a purchase is made for a Christmas present, which typically is purchased a couple of weeks beforehand, the policy is only store credit. The staff, especially Jill, are all SO nice and helpful! These things are as thick as my college textbooks, and for what? Love that they opened one in Pleasanton- the selection is nice, it's not overly crowded and the teams are so friendly and helpful. This will differ depending on what options are available for the item. Sale Price $19.48 The furniture is nice, but the shopping experience was horrible. Love restoration hardware outlet! Others mentioned issues with delivery and mixed interactions with the sales staff. My winter visitors have raved about the towels! Be expected to pay big, even though a lot of the items are damaged. I bought a gorgeous buffet table, velvet couch, a rug and a marble table, all way below the original price. I'm sorry to write such a long review about the poor delivery experience. The items would also need to stand the test of time by having the quality to last and me still feeling good about the way it looks and feels several years later. Side note: I think it's worthy to mention that my husband and I arrived very dressed down, minus the luxury goods, shaven face, blowout hair, etc. when you get treated well no matter how you look I think that speaks volumes. Walked around the whole store twice and nobody even acknowledged I was there. Brand: When I mentioned that $199 was almost half the cost of the stools, she replied, "I know.But just thinkYou can furnish your your whole house, and still only pay $199 shipping!" I drove quite a while to get here, was pretty disappointed. I would rather be riding my bike up OSM. Terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible., Terrible, terrible, terrible, terrible, terrible, terrible. Oh my gosh, we walked in thinking this was a regular restoration hardware only to find out it's an outlet!! Its handcrafted frame features an aged wood finish, while the wrapped back and side panels are upholstered in stain-resistant fabric. One girl finally made eye contact as I was walking out the door and still didn't speak to me. If you're looking to give your house that extra modern touch this is your store! Finishing hardware included for two attachment options. I ordered the Maxwell sofa & chaise lounge February 2019 and received it in May 2019. The soap dish, within 1 month, already started to deteriorate. Restoration Hardware furnished my second home in park city. They lie, provide no customer service, fraudulently will Charge your credit card and I'm surprised are even still in business at the ridiculous prices they perpetrate on consumers. They can even look at inventory availability and have dates when it will be sent out and still can't get it done. If this is what you like to do in your spare time then furniture from this place is for you. We will always come here for most of our needs. The fabric is fading into an ugly color. How much is it? I'm sure if you check it out frequently you can find some nice stuff. Great items in a huge location. Seriously what the heck is wrong with this concept?! I have the antiqued grey oak and in multiple areas, the stain/finish is completely rubbed off to the natural wood. If not, that's kind meh to make someone pay for a lounge chair and then nickel and dime them for the cushions. I will go elsewhere for my purchase. I'm now refinishing the SECOND piece of furniture I got there in 2013. Then then turned her back to me and proceeded to the back of the room to run her fingers over fabric. and our support team is here to help daily from 9 AM ET - 9 PM ET. We are so happy with the Leather Maxwell couch we bought. Okay Thursday the 18th I get a call, and surprise surprise, the replacement table (which already should have been identified as in perfect condition since it was to replace a broken table, right), was itself also broken. I have spoken to numerous customer service reps who now tell me the chaise now comes with a seam; however, I was referred back to the RH showroom sales person and am still awaiting a response to see how this matter will be resolved. Then RH moved in the crap that fell off the truck or was in a rollover accident somewhere in the Mojave desert. The staffs here aware always helpful and friendly. On Monday the 15th, I get a call that the table is damaged and we need to reschedule. When the sales representative began the order process, it showed the end of the week as the delivery date. TO SOUTH AFRICA. They immediately replaced the chair from their floor stock without further discussion. However, I definitely recommend taking a roll through their excellent showroom. They had a few, but nothing that we were interested in. I FINALLY found an employee (not help- that would be an inappropriate use of the word) who wasn't staring into a computer screen, and I greeted her. They will deliver broken products and ask what you want to do about it. Some details: - In a distressed heirloom white - Fits two standard twin mattresses, which can convey if interested The furniture is built strong and looks beautiful but the finish is a mess. (15% off), Sale Price $243.00 I'm not sure what everyone else is complaining about. Search all designers of Art and prints in Italy on Archiproducts: discover the catalogues, technical sheets, prices and new features Apparently now they're changing their entire business model and are doing more of a modern design theme where you pay an interior designed to decorate your space, and they pass along a 20 percent discount on any furniture purchased directly through Restoration Hardware. I am remodeling my home and wanted to purchase several items on their credit card and have them all delivered together because of the $199 shipping charge. White couches seriously looked like they were previously owned. They don't carry inventory here anymore. If you're looking for Cloud couches, they definitely had several in stock. Instead, she went up to another family that had just walked in. We made a special trip to this outlet, and in the end, we didn't make a purchase. The selection is okay. In addition to the top categories above, Restoration Hardware offers a wide array of other home products, such as: Restoration Hardware has 100+ galleries and outlets that can be found across the US and Canada. They offered me $400.00. The cons: High prices. There are some great deals and an outstanding staff. It arrived lacking enough fill to comfortably sit in. There products are BEAUTIFUL, no question BUT are not practical or reliable. There are just a few workers on the floor, who all appear to be busy, so it's difficult to get anyone to help you (I ended up asking the guys who load/unload the items, who didn't know anything about the items I needed help with). The THIRD table has a bent leg. Item ID: 354641 Dimensions: 79 " W x 41 " H x 43 " D Twin: W38" D75" Inner Measurements: W75" D38" What this means is 1) I bought that ottoman immediately, 2) don't buy online, go into the store and see how Cynthia can help you get Restoration Hardware in your home !! Original Price $2,799.00 Well, weeks after the order went in, the sales person called and said there was no five-foot sofa in this style and we could have a six-foot sofa on that end. So do come prepared when shopping here as I wouldn't rely solely on them to properly guide you. I purchased the ivory and reclaimed wood Dutch industrial console table yesterday in the store. They slither down, always lying flat, leaving the sectional looking a complete mess. The BEST and Friendliest staff at any retail store in the Bay Area! Made more cheaply than IKEA and the customer service is awful. Blanket Wrap. Once again they agreed to replace after sending them photos of the first & second chaise I received (one with the seam and one without). Etsys 100% renewable electricity commitment includes the electricity used by the data centers that host Etsy.com, the Sell on Etsy app, and the Etsy app, as well as the electricity that powers Etsys global offices and employees working remotely from home in the US. Restoration Hardware's style of furniture is bold and sophisticated -but I'm sure if you're reading this, you know that already. A great way to elevate any room while also bringing brightness to a space, Restoration Hardware shoppers are keen to browse their selection of lighting options. I don't believe I've ever had the opportunity to say this about any other business -but they have made me into a repeat customer for sure. Pin. I would give negative stars if I could. We had to jump through several hurdles and had a lot of difficulty placing our order. Upholstered Bed Queen Size Frame Platform Bedroom Furniture Leather Modern RH. Based on that experience, I won't be spending any of my money at this RH. I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. By purchasing this item, youre contributing to a more sustainable future. I have no idea why you would think otherwise if they are including it in your package! Since we live in the area part time, the delivery date was important because we obviously would have to be in town to receive the furniture. Nashville, TN. They even carry ceiling lighting by Jonathan Browning, interior designer and former EVP of Design for Starwood Hotels and Resorts. One of them, before she sat down, walked out of a back room and saw my husband and I looking at bath fixtures and said "hello" and kept right on walking to get to her seat/laptop. From handmade pieces to vintage treasures ready to be loved again, Etsy is the global marketplace for unique and creative goods. Then they called to say they couldn't come at all. for the remodel of my home. We enter the store looking for two items Had the worst customer service coming here top online furniture alternative, Arhaus. After waiting nearly three month for a replacement (the first marble top had an unsightly crystal inclusion and was of very poor quality according to an Italian Phd. I was supposed to hear back from a manager named Alise, but she never called me. They told me I would get a phone call for a delivery time window. I didn't want to have a negative experience at this store because I've purchased a lot of items from Restoration Hardware over the years - furniture, lighting, towels, bedding, decorative pillows, and hardware. Searching for the ideal restoration hardware vanity stool? (22% off), Sale Price $32.79 The manager was unhelpful, rude and condescending. 15 watching. I asked if I could order it and have it delivered to the WC store so I could try it out first. 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