I completed a refinace last year with a mortgage company and they sold my loan to Selene. I called, many times, wrote letters, emailed, called again and again and they just stay onto a script. I just want to refinance with a legitimate mortgage company theyre crooks!!!!! Your email address will not be published. I have been trying to get a loan modification for three years and its nothing but ### from the last three companies that have owned or serviced my loan. On average, employees at Selene Finance stay with the company for 3.3 years. Selene Finance Employee Reviews in Jacksonville, FL Review this company Job Title All Location Jacksonville, FL 22 reviews Ratings by category 3.3 Work-Life Balance 3.6 Pay & Benefits 3.0 Job Security & Advancement 2.9 Management 3.0 Culture Sort by Helpfulness Rating Date Language Found 22 reviews matching the search See all 64 reviews I am in the midst of this horrible experince and concerned about what will happen next. Don't know forgered signature. So we can continue to pay an obscene amount of money each month for a home we'll never own, or walk away and live with the consequences of a foreclosure, which is ridiculous because we can afford a normal mortgage payment. I sent in numerous modifications they claim to have never received. Remember: We will never ask you to tell us your account username or password. Our mortage was sold from Flagstar Bank to Selene Finance. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. After the lawsuit, Selene finance offered to settle the claims for only about one third of the total. Ive asked them to add my name on loan so I can refinance with another bank. Was able to get new employment immediately. The Ford Fusion has been a popular vehicle among truck drivers. At best Selene is a poorly run company. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Email: LoanResolution@SeleneFinance.com Mail: Selene Finance LP 9990 Richmond Avenue, Suite 400 South Houston, TX 77042-8500 Fax: (866) 926-5498 Selene Finance LP will notify you that all information has been received upon receipt, and we will make a decision within 30 days of such notification. 3rd request I have made to selene to send modification forms, and all I receive is letters asking me if I need help I called about a payment I sent and the customer service rep told me that their office was so small that they would know if they received a payment for a large amount. Featured review. Also, the people who answer the phone sound like they do not want to be at work at all and some of them sound like they are talking with a mouth full of marshamallows. I don't understand why we were sold to them. I dont think they really know anything about my account. They keep sending my mail to the wrong address. Said she would call back tomorrow but never calls. B. billybob57 of Milwaukee, US. We shopped around for Flagstar when we refinanced -- we always research every financial entity before choosing to do business with them. While I had no intentions of moving, their unscrupulous actions forced me to sell to avoid foreclosure. I asked them why? This is very frustrating and has gone on now for over three weeks. You can also access information about our loss mitigation programs. The representative just told me to call back next morning. I wont back down until they change or go out of business. Want to join lawsuit, Similar things happened to me was transferred to Selene Finance in 2015, after Bank Of America approved me for loan modification trail period, had only one month left and was notified Selene was new service. Click the Download arrow (near the Payment History tab), to download the . We are prepared to discuss your situation and help determine the best course of action for you. That should atleast show I have just cause. It looks to me like most of the mortgages that Selena handles are for people who are late and having trouble paying their mortgage. Founded in 2007 and headquartered in Houston, Texas, Selene Finance is a residential mortgage company. http://www.fema.gov/ Back last fall I reached out to Selene Finance and went through a loan modification. Arrived on the 14th at 12:50am. Email us at LoanResolution@SeleneFinance.com. And a lot more. From conversations with my representatives, there may be an investigation of Selen by my state. New York, January 27, 2021 -- Moody's Investors Service ("Moody's") has affirmed the servicer quality (SQ) assessments for Selene Finance LP (Selene) at SQ3+ as a servicer of subprime and special servicer of residential mortgage loans. After the mortgage relief, I was assigned a lower mortgage and had a 3 month "try it" period of paying my mortgage at the lower rate. I'm fortunate enough to be able to pay my mortgage every month, I just hope they take my money quietly, easily, and don't make it a hassle. Credit card companies are not required to give a grace period. I am not behind, I am not late, I can afford my monthly payment. I had no choice 4 years ago other than to file chapter 13. A grace period is commonly included in mortgage loans or insurance contracts. Selene Finance | Better Business Bureau Profile (bbb.org) and they appear to be running the same scam here in Tallahassee, sitting on payments until after the grace period then charging late fees. They reported us every month after. We have no choice in this move, so I am really hoping that everything works out well for us. This lawsuit represents the largest class action lawsuit ever filed in U.S. history, and it is on the verge of receiving a major breakthrough. That doesn't mean you have a free pass to pay after the 1st, but it gives you some flexibility if your due date falls on a holiday or you're waiting to get paid. My credit is damaged to ever and I am near retirement. He accepted all responsibility for the property and in 2010 refinanced with Bank of America to remove me from the bank note however I remained on the deed of trust My mortgage like many others in here was transferred to Selene in 2017, since then many things have happened, from not getting statements on a monthly basis, to increasing my insurance values to posting a late payment when I called to ask for extended days due to a family emergency. The debt collectors like ASC, SPS, SLS, Green Tree, Bayview, Caliber, Selene, Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated. I tried their customer service number only to get " this number has been disconnected or no longer in service (20 times in a row - checking and rechecking the number). However first I needed to go to Walmart get a MasterCard and put $600.00 for he first mortgage payment. Selene then sent a Notice of Default and Intent to Accelerate dated April 4, 2022. I was on the phone for 40minutes. I made my 1st mortgage payment to them Jan. 4th. Insurance Grace Period: A period of time after the premium due date in which a policyholder is able to make a premium payment without the insurance policy coverage lapsing. Selene Finance received their last and final payment on 03/01/2022. Offering suggestions of what to do which only leads to causing deeper problems in making your situation worse and in an attempt to make it easier for them to foreclose on your property. I decided to call HAMP instead. I went ahead and made my Feb. 1 mortgage payment with Flagstar just in case Selena is slow getting my payment documents and information in place because this seems to be one of the complaints listed. My mortgage was bought by Selene. This comment was posted by a verified customer. We are one of the few sub-servicers that has end-to-end servicing capabilities for both performing loans and non-performing loans. Now here it is 2022, we're $35,000 in the arrears. Review updated: Feb 02, 2022. Contact please. I tried to get numerous loan mods through. They said no. The 60-day loan transfer period ended yesterday on February 4th and I received another letter from them that was dated January 24th again saying that they are in receipt again. My firm routinely seeks out complaints online so that we can educate as to how to fight back on our weekday show called "The Daily Complaint" where we review a complaint and how to tackle it successfully. They provide every excuse in the book.. Over all very unhappy with Selene.. Selene Finace are crooks. I live pay check to pay check and I have always paid my mortgage payment. Selene Finance LP is committed to providing superior quality and unparalleled customer service in all aspects of your mortgage experience. I bought home in 2008 was switched to BOA after big fall out then loan was switched over to Selene finance. Bertrand eric estrade. They are sneaky. I felt that they should have informed us this would happen if we did this repayment plan because I never would have agreed to it especially since I didn't really need to. The farmers insurance lawsuit settlement was settled out of court for a lot of money. To add insult to injury, when the broker and agent to file a claim against Selene finance, they claim that the company failed to give them enough time to recover their lost fees. Also some dirty doings in the county locking my husband up again so as we wouldnt have an income to assume the mortgage. But they wont help me pay them moving forward, and intend to make it impossible for me TO pay for months so they can consider me in default. I could see this as a means to abuse the elderly and disadvantaged, and fear many will lose their homes to what they THINK is legitimate. Then, they suddenly foreclosed my house. Because I own a manufactured home in the state of Texas and can't refi a manufactured home in this state. The representative told me that as a service to their customers they had a repayment plan that I could do. And one day in 2016 I got a call from Selene stating they were unable to obtain the loan modification information and approval from Bank Of America and that I needed to call BOA and obtain it for them or they were going foreclose regardless that I had made payments on time without fail to them for the past year. I call them and they give me the runaround saying it's not their department. They sold house sold on April 7th. Selene Finance focuses on strong loss mitigation strategies for diverse third-party clients, spanning from large banks to government agencies. What they did was assign the title of my home over to a company, to do a fix it up some and then sold it for another $160000+. Selene finance is a private company based in Chicago. \VCr$o@#+O["t-p@ru$gi m+?hl$Czr{>-WxS: Contact me please. I am currently in the process of losing my house to them. 3 0 obj I called Selene today to inquire where the payment coupon or any information was, since it stated in the letter we should receive information. Employee (Former Employee) - Dallas, TX - October 15, 2022. Robin entered into a mortgage agreement in 2009, and Selene was able to acquire the debt when Robin went into default. They also have reported me over six months late. Department at Submit a complaint and get your issue resolved. It certainly does not sound like this is a company I want to deal with. My sick cat and I dont have any place to go. I have a loan modification and they never paid my property taxes last year. They would not give me back the money. Try to find a lawyer that specializes in representing banks in foreclosers, that's what I've got and he knows ALL THE TRICKS! I had to declare bankruptcy to save my property and my business. Ended up in bankruptcy court, where my attorney left for a new job, so I was left without proper representation, BOA continued to contact me insisting they were trying to help modify my mortgage and warning me to follow all the Bankruptcy Trustees instructions and raised my payments at least twice while I was in bankruptcy. This is a long and brutal process with a lot of complex twists. I've been in "negotiations" with them for over 2 years. I refused it based on the fact that they could not promise a refi much less give details on condtions of refi. They are VERY concerned. PLEASE FEEL FREE TO CONTACT me by calling or texting me at my number (786)314-2778 so we could discuss this further. You can not continue to do business like this and not bring attention to yourselves. regarding your mortgage. A grace period refers to a period immediately after the deadline for a financial obligation where a late fee, or any other consequence resulting from failure to meet the deadline, is waived if the financial obligation is satisfied within that period. PLEASE DOCUMENT EVERYTHING SELENE FINANCE LP AS WELL AS RECORD YOUR CONVERSATION WITH THE COMPANY BUT ONLY WITH THEIR PERMISSION BY LAW AS THEY RECORD AS WELL. 3-jE 9(|[k7}4"^]k5cIy We reviewed your complaints on the show today if you would like to listen, visit www.TheDailyComplaint.com. Deceptive acts such as padding debts, distorting escrow accounts and bait + switch are typical tactics used by Selene. And to have a chance to pay the mortgage amount with a aurthorized card. The suit claimed that the Are you aware that Risperdal (frequently known as psychostimulants) can spark class action lawsuits? Thats where they should have contacted my attorney and the Trustee. WE ARE JUST OBJECTS. Fitch does not publicly rate Selene Holdings, LLP's credit and financial strength. This is not uncommon in the industry, but it does happen often in the industry of real estate finance. Our servicing strategy is designed to reduce, mitigate, or eliminate loss exposure while maximizing cash flow. I am a victim of a loan modification and very high fees that have incurred in my Selene Finance LP Bought my loan, began charging late fees without notice and there is no grace period. Good luck to all. All rights reserved. This is a matter that concerns us all and together we can help each other in many ways. Selene Finance LP is dedicated to helping our homeowners preserve and maintain their investment. Fax us at (866) 926-5498. for the borrower. Im a victim of Selene finance. Look for Selenes complaints join us. - Was first told it was mailed to us and that we cashed the check. This has been the worst customer On or about 10-11-18 a payment of 391.21 was unauthorized and made for a payment using a SunTrust account ending in the last for numbers of 0871. U'B. What information do I need to know if I should be a part of the law suit against Selene finance. This happened six different times. Dana Shafman We provide above and beyond specialized treatment of hard to cure default circumstances. SELENE is a trademark of Selene Finance LP. They requested that I put a stop payment on the check and pay them over the phone for Jan. Selene FinanceMortgageloan servicing, payments, escrow account May 16, 2016- Selene finance has now stopped excepting our mortgage payment. I gave them all the details and they are NOT PLEASED! Please contact me. I have never been late. Im losing everthing after my dad passed away on February 5, 2022. They can do more than they are doing to help people out. I am a victim also It was started by Joseph Papp, a retired U.S. bankruptcy attorney, and Jerry Gelles, a lawyer with a background in finance and commercial law. When I received a notice in the mail saying my payments were going back up to the original amount I faxed and emailed them over and over. Thank you. They said I did not get the paperwork in in time, but I have dates on my emails proving that was a lie. This review was chosen algorithmically as the most valued customer feedback. The longer you can block the collection / foreclosure efforts, the more likely they are to roll out a modification deal. If you recently received a notification in the mail stating that your loan was transferred to Selene Finance LP, we look forward to fulfilling all of your mortgage needs. Now my house is going to auction on June 16th. This is in follow up after a conversation with Selene customer service. Is this your company? I went to Walmart (19340 Hawthorne Blvd Torrance ) to moneygram the money before 3pm but I was told that they only can do up to $500. Money, Resolve issues and transfer my loan to a different mortgage servicing company, Read full review of Selene Finance and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Copyright 2021 LegalAbout.com. PO Box 1365, Pullman, WA 99163 Too many complaints with several as being unresolved. I routinely look for posts to answer in hopes that it will not only bring hope and optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks like Bank of America, Chase, Citi and Wells Fargo that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. If you have any general questions regarding your account or would like to make a payment, please log in to our borrower portal by Different year, same story. This set off the worst reaction ever. Pay and incentives are not fair compared to the work that is expected to be done. or (800) 621-FEMA (3362) for possible government assistance. Location & Hours 9990 Richmond Ave Ste 400 Houston, TX 77042 Westchase Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about Selene Finance LP. How can we find a reputable lawyer to file a class action? Consumer payments were going to bankruptcy order. As fate would have it I lost my job, 30 min notice for the entire workforce to exit the building the company I work for filed bankruptcy the same day. 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